General
Q What is SocietyOnWeb?
A

SocietyOnWeb is a cloud-based Society Management and Accounting System designed for apartments, residential associations, villas, and gated communities. It helps manage member accounts, maintenance billing, collections, accounting, communication, and reports from a single platform.

Q Who can use SocietyOnWeb?
A

It is suitable for:

  • Apartment Associations
  • Residential Welfare Associations (RWA)
  • Villa Communities
  • Housing Societies
  • Gated Communities
  • Residential Complexes
Q Do members need to install an app?
A

No.

Members can access SocietyOnWeb directly through any web browser on desktop, tablet, or mobile phone. The application is fully responsive and can also be added to the mobile home screen for an app-like experience.

Q Is the software cloud-based?
A

Yes.

SocietyOnWeb is a secure cloud-based SaaS application. No installation or server maintenance is required.

Membership
Q Can we maintain complete member details?
A

Yes. The system stores:

  • Owner Details
  • Tenant Details
  • Family Members
  • Contact Information
  • Vehicle Details
  • Emergency Contacts
  • Flat Information
  • Occupancy Status
Q Can members update their own information?
A

Yes. Members can update selected profile information, which can be reviewed by the society administrator if required.

Maintenance Billing
Q Can monthly maintenance bills be generated automatically?
A

Yes. Generate maintenance bills in just a few clicks for:

  • Monthly Bills
  • Quarterly Bills
  • Half-Yearly Bills
  • Yearly Bills
  • Special Assessments
Q Can different maintenance charges be applied?
A

Yes. You can configure:

  • Fixed Charges
  • Area-based Charges
  • Sinking Fund
  • Water Charges
  • Parking Charges
  • Common Electricity
  • Lift Maintenance
  • Generator Charges
  • Any Custom Charge Head
Q Can late fees be calculated automatically?
A

Yes. Late payment interest or penalty can be configured according to society rules.

Accounting
Q Does SocietyOnWeb maintain complete accounts?
A

Yes. It includes a complete accounting system with:

  • Receipts
  • Payments
  • Journal Entries
  • Contra Entries
  • General Ledger
  • Cash Book
  • Bank Book
  • Trial Balance
  • Income & Expenditure
  • Balance Sheet
Q Can we manage multiple bank accounts?
A

Yes. Multiple bank accounts can be maintained with separate ledgers and reports.

Q Can receipts be generated automatically?
A

Yes. Receipts are generated instantly when payments are recorded.

Reports
Q What reports are available?
A

More than 50 accounting and management reports including:

  • Member Ledger
  • Defaulters List
  • Collection Report
  • Cash Book
  • Bank Book
  • Income & Expenditure
  • Balance Sheet
  • Trial Balance
  • Receipt Register
  • Payment Register
  • Maintenance Collection Summary
  • Outstanding Analysis
  • Member Directory
  • Flat Register
Q Can reports be exported?
A

Yes. Most reports can be printed or exported in PDF and Excel formats.

Communication
Q Can administrators send notices?
A

Yes. Administrators can publish notices, announcements, circulars, and important updates for all members.

Q Can emails be sent to members?
A

Yes. Bulk emails can be sent directly from the system to selected members or all residents.

Q Can SMS or WhatsApp integration be provided?
A

Yes. Optional integrations can be enabled depending on your subscription and third-party service availability.

Security
Q Is our data secure?
A

Yes. Your data is stored securely using modern cloud infrastructure with role-based access control and encrypted communication.

Q Can different users have different permissions?
A

Yes. The system supports role-based permissions for:

  • Super Administrator
  • Society Administrator
  • Treasurer
  • Committee Members
  • Members
  • Auditors (optional)
Technical
Q Can the software be accessed from anywhere?
A

Yes. Any device with an internet connection can securely access the system.

Q Is backup taken regularly?
A

Yes. Regular automated backups are performed to protect your data.

Q Can data be imported from Excel?
A

Yes. Member information and opening balances can be imported using Excel templates.

Q Is training provided?
A

Yes. Online demonstrations, user training, and implementation support are available.